Ace Industries has completed the installation of a crane for a steel supplier client in Portland, US.
The crane, manufactured by Ace Industries, was delivered and installed by the firm’s Portland team.
The steel supplier reported satisfaction with the process, citing the company’s responsiveness and customer support.
The client said: “Great company with outstanding service. The technicians, branch managers, and office staff are all exceptional. I often have extra requests for onsite work, unique forms, or unusual billing needs, and not once have I been questioned—just a quick, “Of course,” every time.
“Their customer service is truly top-notch. This team exemplifies what great customer service, strong work relationships, and dependable vendor partnerships should look like in business.”
Agreeing with the client, Ace Industries said: “We couldn’t agree more, and love to see our people getting recognised for their awesome work!”
Ace Industries operates over 30 branches across the US, including warehouses, service centres, and sales offices.
The company distributes products such as hand chain hoists, electric chain hoists, wire rope hoists, crane components, trolleys, and related accessories.
Its distribution activities are supported by regional warehouses located in Houston, Atlanta and Cincinnati.
In addition to distribution, Ace Industries manufactures overhead bridge cranes, gantry cranes, and runway systems at its own production facilities.
The company’s sites are staffed with engineers and technical personnel with knowledge in structural, mechanical and electrical engineering.
Founded in 1932, Ace Industries remains privately owned and works within the overhead crane and hoist sector.
Last month, Ace Industries replaced a double girder trolley hoist for a client, completing the project during a holiday weekend in order to reduce operational downtime.
The work required round-the-clock shifts and involved staff from three different company branches.
